Customer Service Training Course in 2024

Effective Customer Service Skills for Exceptional Customer Experience

NLP Nigeria, the leading provider of customer service training in Nigeria, offers a variety of courses, including introductory, intermediate, and advanced levels.


If you want to enhance your customer service skills and provide the best customer experience, you've come to the right place.


This training course will equip you with the knowledge and skills necessary to deliver exceptional customer service and exceed customer expectations.


Whether you are a customer service professional or a business owner, this course will help you take your customer service to the next level. Write to us to become a customer service champion!


Customer Service is essential, but it's reactive.

Business responds to the customer when there is an issue, and the customer knocks. Trends have changed.


These days, customers may not call or register their complaints. Even though they may call, and you may fix the issue, they may just move to competitors and stop doing business with you.


We at NLP Limited have taken customer interaction to another level.
We help organizations design unbelievable, amazing experiences for their customers. 

Customer Experience Masterclass

Why is the Customer Service Training program important?

NLP is a global provider of online training courses. We offer a comprehensive customer service training course that covers all aspects of customer service, from basic communication skills to advanced problem-solving techniques.


Delivering great customer service is vital for businesses to thrive in today's highly competitive market. NLP customer service workshop helps organizations improve customer satisfaction, enhance skills, and overcome digital-age challenges.  We at NLP focus on customer journey. 


Empower your team to deliver exceptional service and resolve issues effectively, and your company will be ahead of the competition with the following key elements:


  • Customer Satisfaction
  • Brand Reputation
  • Customer Loyalty and Retention
  • Increased Sales and Revenue
  • Staff Confidence and Engagement
  • Problem Resolution
  • Upselling and Cross-selling Opportunities
  • Improved Internal Communication
  • Continuous Improvement

Whatever Business You are in, 

Your Company Exists Because of its Customers.

Imagine how many clients you have lost in the past two years.  

Are you aware of that number? 

How many of your customers are not returning, and you don’t know?

Keep in mind that it’s not that people have stopped buying in Nigeria; they just are not buying from you. Customers expect great service; if they don't get it, they move to another service provider. 

What are some other reasons why a company loses its customers?

Customer Service Training

Chat with us to Enhance Customer Experience Strategy in Nigeria.

Chat Now for Free Consultation

Customers walk away without informing, except there is an excellent feedback system, in which case they may voice why they are leaving.

At NLP we have trained thousands of service agents to address the major customer service issues.

Your teams will engage customers, resolve issues and build loyalty with NLP Essential Customer Service Training Exercises. 

They will learn and implement strategies for customer relationship management - CRM and multiply revenue.

It's not just service, they will create an Amazing Customer Service Experience across various Customer Touch Points.

You get a Comprehensive Customer Support Training Program

NLP has created a robust and comprehensive training program that is essential to equip customer service teams with the necessary skills. This section discusses the key elements of designing an effective training course, incorporating soft skills training, and utilizing online platforms for flexible learning. 

  •  Designing an effective customer service training online course that caters to your team's needs.
  • Incorporating soft skills training to good communication skills and problem-solving abilities.
  • Utilizing online training platforms for flexible and accessible learning experiences.

NLP Customer Service Training helps Your People to:

Growth Mindset and Create Excellent Customer Experience

------

Engage Customers and Build Loyalty

------

Build Rapport and Receive the Voice of Customers (VoC)

------

Run Customer Service Campaigns

Clear Outcomes: Your Customer Service Representatives will

Retain over 90% of Your Customers

------

Up-sell and Cross-sell Products to Increase Market Share in Nigeria

------ 

Grow Business and Meet Revenue Targets

------ 

Build Innovative Products based on VoC - Customer Feedback 

Best Customer Service Courses in Nigeria 

Learn from The Global Guru, ranked in Neuro Linguistic Programming.

The program design and delivery are managed by NLP Global Guru Rajiv Sharma. He has worked with customer engagement teams worldwide and has helped them multiply their revenues.

 Customer service is the best strategy to multiply your customer base. NLP trained rep focuses on customer care with a new mindset, positive attitude, and top-notch issue resolution practices.

Your customer service rep will learn best practices and become more focused in what they do and believe in the product and service. They will act with more confidence in dealing with external and internal customers.

Your people will learn to build an instant rapport, words and phrases, conflict resolution skills, listen actively, nurture relationships, and much more.  

Facilitators share their stories, how they render customer service and support for excellent customer service. Participants go through real customer role plays, you learn and improve in dealing with customers.

Your results are guaranteed. Thousands of participants have rated it a great customer service training. Training sessions are interactive and address the practical issues that customer service reps face on the job.

Exceptional customer service training course teaches for Generating Customer Service Training Ideas.

We conduct all type of customer service training programs including effective customer service, customer service rep courses, training customer service teams, customer service and support training courses. 

Chat Now for Free Consultation

Your teams will get inspired to achieve Business Objectives with NLP Tools for:

Training for Customer Service

Customer Service Skills Training Works

Best Customer Service Course

Exceptional Customer Service

Customer Service Training Materials

Gaining Commitment 


Free Customer Service Online Training

Chat Now For Consultation 

Write to

info@NLPLimited.com

with your specific requirements,

our team will get back to you.

Click Below to Chat For More Information. 

Chat Now for Free Consultation


Creating a customer service training program involves a comprehensive approach that covers various aspects, including soft skills development and understanding different types of customers.

It's essential to recognize that there isn't a one-size-fits-all solution, as each customer has unique needs and preferences.

By identifying the right customer for your product or service and understanding the different types of customer service required, businesses can ensure that customers feel valued and supported throughout their interactions. 

Training programs should equip employees with the necessary skills to handle customer inquiries, address concerns, and promote customer success.

This involves fostering empathy, active listening, and effective communication within the customer support team. 

Ultimately, positive interactions with customers are key to building lasting relationships and driving business growth.

What NLP Students speak?

Abubakar Mohammed

NLP has great trainers. I have learned a lot from them, understood how to increase my output. My thinking is already changed, the way I am going to handle things in life will be different. Though there were many participants in class but i felt that training was specially designed and delivered just for me.

Agent Moha

It was a delightful experience and I somehow believe it assisted me in getting my new job. I look forward to attending another session with NLP. You guys are awesome. Welldone Rajiv Sharma :-). Keep it up!

Chinwe Arukwe

I did my NLP training with NLP Nigeria in the month of March 2017. Rajiv is a fantastic trainer and coach. My expectations for embarking on this training was exceeded and i was glad i attended this training. I highly recommend NLP Nigeria to anyone who wants to embark on training on Neuro Linguistic Programming.

BARBARA ESIN

Excellent training and learning experience recommended for everyone. I have attended NLP courses several times. Every training was different, unique experience and profound learning from trainer’s wealth of experience. They made me practice in during the workshop. I loved it.

Abdallah Dangote

Let me use my red thinking hat to say, I am in love with NLP. My white thinking hat to request for the pdf version of your lecture note. My Yellow thinking hat to advice you to hold firmly to your vibrant Lecturers. Used a black hat to find you weaknesses but couldn’t find any so there is not need to use my green hat. Let me use my blue hat to thank you for the insightful and sweet course.

Otahagwa Patricia

Wow, what a training. I have a completely different perspective to handling situations in life now. I have developed better understanding on building relationships, about generating new sources of income. And yes, my paradigms have taken a turn for the best, a very big thanks to NLP Nigeria.

Sanusi Ibrahim

It has been a wonderful experience for me attending the NLP training. It has changed the way I think and enriched my knowledge significant which I will apply in my both public and private life. Our senses are the main thing. This is how we absorb information and connect with the world. Awesome experience.

Uche David

The training is worth having again and again. I have a new mindset now and I think I am a better me now than I have ever been. I recommend NLP training to everyone, be a student, fresher, a manager or a senior leader. I learned many new things during my NLP workshop. Thank you, NLP.

Kwaling Pakka Zipya

My experience in learning with NLP is unprecedented. I have applied knowledge gained from the trainings with highest degree of success. The trainers are excellent and exhibit deep knowledge and skills using best training tools. I highly recommend NLP training programs to any one that aims for excellence in their careers.

Oladapo Oluwaniyi

I was in their class and was hugely impacted on . I found a new approach to life. I knew I am not always exactly correct. I got the way of lasting relationship with my world. NLP you are great. You are the load. Kudos

Ethel Anya

NLP as the name implies has the ability to change your sense of reasoning positively. I have been fortunate to attend three training anchored by them and it was life changing and mind blowing. 7Habits of highly Effective people made the book easier to understand when I attended the training by NLP. Within the scale of 1 to 10, I will say 9. NLP keep up the standard and keep impacting life.

Mike Onuorah

NLP Nigeria Ltd. teaches you to see beyond the obvious using wonderful tools. Their trainings have the potential to change the world and make people successful. I am a proud beneficiary of their top of the range NLP training program and it changed everything.

Vick Ugo

NLP training was the best workshop I have ever attended, a life changing one. I discovered the habits I need to posses to be better and effective person at work, home and society at large. I wish I have the privilege to attend the advanced programme of NLP to get into the depth of human behaviour. Thanks. Ajoku Victoria

Dupe Favour

NLP Nigeria understands & have what it takes to be a world class trainer and coach. It was great to have been trained by NLP Nigeria. Last day when I was writing my action points, there was so much to do. My thinking has expanded to a new level. Thank you for a great workshop. I will attend NLP trainings over & again.

Adebola Idowu

I have spoken to a number of people about the life changing experience I had at NLP nigeria. This is one which shouldn’t be missed regardless of your level within the organization or the growth level of your business. You connect absolutely with yourself and are fortified with how to connect with people using language and behavior to ensure growth in every area of life. Thanks Rajiv

Prince Lekwot

I am joining thousand staff of Dangote to acknowledged good work of NLP in transforming leaders and alike through their training schedules. NLP Nigeria exhibits high knowledge and skills of their training program. The team deserves an A+ award for providing an excellent training environment and improving productivity in our work place. Long live NLP, long live our trainers. Prince Lekwot, mni.

We provide online customer service training for customer service agent on every product or service to meet customer needs, also addressing difficult customer by using Neuro Linguistic Programming tools and techniques.

Write to info@NLPLimited.com for details

 You will get reply within 24 hours. We don’t conduct off-the-shelf courses.

You will get a highly tailored proposal within a week after thorough research and competitive analysis 

Why Train Customer Service Agents?

New customer service hires often face challenges when working in customer service. That's why ongoing training is crucial in customer service. It helps the team handle any customer questions and resolve customer issues efficiently. With regular customer service training, employees can improve customer service skills and provide excellent service to customers with various needs and concerns.

Training your customer service team is essential in the customer service industry, where evolving customer expectations demand high-quality customer service interactions. By understanding different types of customers and their needs, customer service employees can become customer service experts who excel at handling positive, regular, or angry customers alike.

Creating a customer service training program that covers the basics of customer service responses, customer complaints, and customer relations is essential for improving the quality of customer interactions. From handling frustrated customers to addressing emergency situations, customer service specialists need comprehensive training to ensure superior service and positive customer experiences overall.

× How can I help you?