Mystery Shopping Company with Pan Nigeria reach.
We are one of Nigeria's best Mystery Shopping Intelligence, Customer Experience, and Employee Satisfaction measurement companies.
Increase Revenue and Profits by Enhancing Customer Experience.
A Great Customer Experience can Grow your Business Significantly because, in the modern age of information technology, customers are continuously comparing you with other companies.
You don't even know how much business you are losing by not providing a great customer experience, unless you mystery shop your location frequently.
Our Mystery Shoppers visit your business as anonymous customer, a virtual guest, a trial customer, or a test client.
We plan visits with your specific objective and assess how the customer is welcomed and feels when he/she interacts with your staff. We carry comprehensive analysis on the infrastructure, ambience, staff behavior, and mindset. We also study your processes to determine the ease of doing business with you.
Customers buy based on their experiences and feelings when they interact with your teams.
The mystery shopping audit gives you valuable insight into how your staff treats your most important asset, your customers.
Our well trained secret shoppers will give you the inside scoop on what’s going on in your branch, so you can correct and grow your business with confidence.
You don’t have to do the mystery shopping exercise alone. We empower you with the experience and knowledge. Sign up with NLP Mystery Shopping and will provide you with the videos, reports, swot analysis and you'll learn what actions you need to take. doing.
Based on NLP Mystery Audit Reports you can decide:
- what you need to start doing
- what you need to stop doing
- what you need to continue
We have done mystery Shopping for retail stores, restaurants, bank branches, telecom customer experience centers in any geopolitical region of Nigeria. After the visit we submit the audio/video, excel grid and SWOT analysis for every location. We advice with specific inputs how the quality of customer experience.
NLP Mystery shopping package
Phase 1: Mystery Shopping
Phase 2: CX Training
Phase 3: Leadership Coaching
Phase 4: Audit Survey
1. Schedule a Zoom Call
A short 30 minute zoom call will help us to learn more about your business so we can tailor a program especially for you. We'll even do a trial shop if you would like.
2. Survey Strategy
Don’t worry, we do all the heavy lifting. With over years experience in mystery shopping and survey development, we will design the perfect survey just for you.
3. Coach Your CX Team
Open your email or login to your dashboard to start reviewing mystery shopping reports. Begin coaching your team right away and improve your profits.